ViTESSE RETURNS & REFUNDS
Our return and exchange policy is effective for 14 days since receiving your product.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. For refund and exchange requests, please send an email through the Contact Us page with your full name, order number, item description and the reason for your return.
Return and exchange requests for orders received and delivered after 14 days will be politely declined. We hope you understand. If 14 days have gone by since your order has been delivered, unfortunately we cannot offer you an exchange or a refund.
Please make sure to read our size chart and item descriptions carefully before purchasing. Every style we curated has its own size chart. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Accepted Return or Exchange Reasons:
Buyer received a product with a manufacturing defect
Buyer received item that is defective or damaged
Buyer received the wrong product, color, or size from the item that was ordered
Unfortunately, we cannot process a return or exchange if a mistake has been made by the buyer, including:
Buyer ordered the wrong item, quantity, color, or size
Buyer provided the incorrect or incomplete address
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
We ship the exact item(s) that you select at time of purchase. Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc.
Note: If you realize after payment that you have provided the incorrect address or selected an incorrect item, please contact us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
If you believe an error has occurred due to a mistake on our end, please accept our apologies for this inconvenience! Your satisfaction is important to us and we are happy to replace or exchange items.
Return or Exchange Request Instructions:
Please follow these instructions for Return or Exchange Requests:
- Take a photo of the problem – If the problem is with the size, please use a ruler in your photo.
- Send an email with the subject line “Order# [YourOrderNumber] [Return or Exchange] Request” to CustomerService@Vitesse.run . Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identify the product with the issue
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days - depending on your bank.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
We will offer free cancellation for all products cancelled within 12 hours. After this period, we will be unable to offer cancellations.
Late or missing refunds (if applicable)
If you were approved for a refund, but have not received it, please take the following steps. First, check your bank account, then contact your credit card company - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@Vitesse.run.